Credit Card Refund Policy

Our menu features our own delicious, innovative version of your favorite Thai foods, including appetizers, salads, noodle dishes and bowls, curries and stir-frys and so much more. Online orders may be placed for in-store or curbside pickup.

Online credit card transactions cannot be refunded or voided through this website. Once an order is submitted and accepted by our staff, any requests for refunds shall be resolved within 24 hours after placing the order. Refunds and/or replacement food are available upon request for orders in which the food is missing, incorrect, and other similar circumstances. Refunds are not typically provided for food that a guest is unable to pick up, order by mistake, or simply does not like. Please, therefore, review your order carefully before proceeding to payments.

 

Spice can be different for everyone, we strongly suggest that you are on the side of caution and choose a lower spice level because you can always add spice in, but can’t take it out! We do not offer discounts or refunds for a preferred different spice level, but please let us know if you’d like us to add a side of ground chili, chili paste, or Sriracha sauce for you.

A guest shall request a refund from our staff either in person or over the phone or email. The original receipt must accompany all refund requests and any credit cardholder must present a valid ID for all credit card transactions. Refunds will be issued to the same card that was used in the original purchase. A cash refund will not be provided. In certain cases, we may offer a guest a store credit in the dollar amount of such refund. Any transactions shall occur in US dollars only.

Your payment and personal information are always safe. Our transport layer security software (TLS) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. All pages on this website that transmit sensitive data use TLS encryption.

For further questions, please contact us via the contact page here.

 

©2017 by Archa Nine Thai Kitchen.